Customer Care

Return & Exchange Policy

Your satisfaction is important to us. If you are not completely happy with your purchase, we’re here to help.

Eligibility for Return or Exchange

Returns or exchanges can be requested within 7 days of delivery, provided:

  • The saree is unused, unwashed, and unworn.
  • Original tags, packaging, and invoice are intact.
  • The product is in its original condition.

Non-Returnable Items

The following items are not eligible for return unless received damaged or incorrect:

  • Sarees purchased during clearance or sale.
  • Customized or altered products.
  • Gift cards or promotional items.

Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery with clear photographs and your order number. We will arrange a replacement or refund after verification.

Return Process

  1. Contact our customer support team.
  2. Share your order details and reason for return.
  3. Once approved, pickup arrangements or return instructions will be provided.
  4. After quality inspection, your refund or exchange will be processed.

Refunds

  • Refunds are processed after the returned product passes quality inspection.
  • The refund will be credited to the original payment method within 5–7 business days.
  • COD orders will be refunded via bank transfer or other approved methods.

Exchange

Exchanges are subject to product availability. If the requested product is unavailable, a refund or store credit may be offered.

Important Note

  • Minor colour differences due to photography or screen settings are natural and do not qualify as defects.
  • Thank you for shopping with Samridhi. We are committed to providing a delightful shopping experience and ensuring every customer receives the finest quality products and service.