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Returns, Exchange & Refund Policy
Shop With Confidence
At SAMRIDHI, every product is carefully inspected and packed with utmost care before dispatch. We strive to deliver products that meet the highest quality standards. If, however, you receive a damaged or incorrect item, we're here to help.
Return & Exchange Eligibility
Returns or exchanges are accepted only in the following cases:
- You receive the wrong product.
- You receive the wrong size.
- The product is damaged or defective upon delivery.
Returns or exchanges for reasons such as change of mind, dislike of colour, fabric, design, texture, or personal preference will not be accepted.
Important Requirements
- A clear unboxing video recorded from the moment the sealed package is opened is mandatory.
- The request must be raised within 24 hours of delivery.
- The product must be unused, unworn, unwashed, unaltered, and returned with all original tags, packaging, invoices, and accessories.
- Requests received after 24 hours or without a valid unboxing video may not be accepted.
Refund Policy
Refunds are provided only if:
- A damaged or defective product is received and verified.
- An incorrect product has been delivered and verified.
- A replacement is unavailable after inspection and approval.
Once the returned product passes our quality inspection, the refund will be processed to the original payment method within 5–7 business days.
Shipping charges, COD charges, gift wrapping charges, and other service fees are non-refundable unless the error occurred on our end.
Exchange Policy
Eligible products may be exchanged if:
- The wrong size has been delivered.
- An incorrect product has been delivered.
- The product has a verified manufacturing defect or transit damage.
If the requested replacement is unavailable, a refund or store credit may be offered at our discretion.
Products Not Eligible for Return or Exchange
The following items cannot be returned or exchanged:
- Customized or made-to-order products
- Gift Cards
- Gift Wrapping
- Clearance Sale products
- Super Saver Combos
- Jewellery
- Pre-draped Sarees
- Any product marked as Final Sale, No Return, or No Exchange
Sale & Promotional Orders
Products purchased during promotional events, flash sales, clearance sales, discount offers, or special campaigns are generally not eligible for return or exchange, unless a damaged, defective, or incorrect product has been delivered.
Offer-specific conditions announced during individual promotions will prevail wherever applicable.
Store Credit
Where applicable, store credit:
- Will be issued after successful inspection of the returned product.
- Is valid for 12 months from the date of issue.
- Cannot be redeemed for cash.
Reverse Pickup
If reverse pickup service is unavailable in your location, you may be required to self-ship the product.
Reverse shipping reimbursement, if applicable, will be limited to ₹150 in the form of Store Credit.
Saree Finishing
Unless specifically mentioned on the product page, all sarees are shipped without fall and edging.
Need Assistance?
For any return, exchange, or refund request, please contact our Customer Support Team within 24 hours of delivery.
Please include:
- Order ID
- Registered email address or phone number
- Description of the issue
- Clear photographs
- Mandatory unboxing video
Our team will review your request and respond as quickly as possible.
Contact Us
For any queries regarding returns and exchanges, please contact us at:
Email:
info@samridhibysanjukta.com